In today’s fast-paced, digitally-driven world, every business needs to be on top of their game. Businesses need to leverage the technology available for their industry, and the hospitality industry is no exception. Many hotels, inns, private villas, and other hospitality businesses nowadays utilize digital booking and payment tools and platforms.
If you’re still in the process of finding the right tech for your company, you’re off to a great start by reading this article. Before you purchase or subscribe to a hotel tech or service, you need to learn as much as you can about it first. You can do this by asking relevant questions that will tell you more about the tech company and the products and services they offer.
How do you maintain the relevance of your technology?
Technology is ever-evolving. While the core of a hospitality tech may remain the same, its many elements and features need to adapt to the growing demands of the industry and its stakeholders. You need to know how a company handles challenges in terms of keeping its technology up-to-date.
How often do you release upgrades and updates?
No one technology is perfect. Even though it may be flawless today, it might have bugs and weaknesses that need to be fixed tomorrow. Reliable hotel technology providers should recognize this fact and be able to provide you with an idea as to how diligent they are in updating and upgrading their software and platforms. It’s essential to know how often you can expect them to check their tech for possible improvement.
How do you handle customer service?
Many companies are too focused on sales and forget about after-sales support. As said earlier, technology needs to stay updated, and you need the support of its developer continuously. As a result, you need to know if they are accessible and if you can talk to somebody should you need assistance with the program.
How easily to personalize your tech?
Your business is unique from all other hospitality businesses, even if you’re in the same industry. You need a program that allows customization, and technology which features can adapt to your unique business needs. Ask the provider whether tweaking and personalizing the program will be easy enough for you or your staff to perform. If not, are they going to provide assistance or do the customization as part of their service instead?
How easy is it to create reports?
You need to know what reporting features come with the program and how you can create and utilize those reports. Of course, you need to know pertinent data about your hotel transactions, so you need those automated reports. Furthermore, you should also ask whether other reporting features can be added should you need one.
How can I access the program remotely?
As the owner, you’re probably not always in the hotel premises. However, you want to stay updated with what’s going on in your business. Ask whether it’s possible to access the program remotely.
As you can see, a digital booking system allows your hotel business to stay ahead of the curve. If you’re looking for a digital agency to help implement a great online reservation system, Web Connection Asia is your best option. Get in touch with us today to see how we can help.≪ Back to Blog