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The way we book hotels and travels have changed drastically over the past few years, especially due to the rise of AI chatbots. AI chatbots are transforming the hospitality industry, making booking processes faster, more efficient and tailored to each individual guest. Guests can now receive instant responses, assistance, make easy transactions and communicate through different languages through these AI chatbots. Therefore, it changes the way we book hotels and travel, making it much faster, easier and less time consuming. This blog will discuss the 7 ways AI chatbots are changing the way we book hotels and the way we travel.
7 Ways AI Chatbots Are Changing The Way We Book Hotels & Travel
Personalized Recommendations & Experience
AI chatbots have integrated systems which can look at your past traveling histories and suggest certain room types or hotel destinations for you. These chatbots can also provide interesting promotions that exist currently and ensure that you get them recommended in order to ensure the best deals. Moreover, it can also tailor your search for hotels to match your preferences or needs like a hotel by the beach close to a dining room in case you bring an elderly or children with you. Thus, AI chatbots have changed the way we book hotels and travel as it personalizes every details for us in order to get the best experience and results.
Instant Assistance
AI chatbots are made to provide instant assistance as it has a built-in system that consistently checks for real-time hotel availability, weather, destinations, etc. This allows us to book our trip faster and make decisions more quickly. AI chatbots can also book, cancel or change hotel rooms according to our needs which will be shown instantly on the chat as it can check these availabilities automatically through the system. This helps us reserve our rooms more quickly which also eliminates any uncertainty about the rooms getting reserved by other guests. This changes the way we book and travel as everything is made easy, fast and also helps with any uncertainty or anxiety before travel.
Easy Transaction
AI chatbots not only integrates with booking systems but it also works with secure payment gateways which allows it to connect this through chatbots. AI has a variety of secure payment methods attached to it including things like credit or debit cards, wallets, coins, etc. This allows travelers to make transactions as soon as they are able to choose a room, eliminating once again uncertainty. Moreover, for international travelers, there’s also no problem with paying internationally as AI would’ve already given you a real-time currency conversion. This real time-conversion and secure payment system is also encrypted which makes sure your transaction isn’t a fraud. This changes the way we book as it eliminates uncertainty and makes payment more secure.
Multilingual Bots
AI chatbots can not only understand one single language but it can understand multiple languages which eliminates the language barriers for travelers from different countries. AI chatbots will provide you with translated answers for your hotel pricing and availability which makes it easier for you to understand. It can also answer these queries in your native language which makes it convenient as you won’t have to translate what it says by yourself. This makes reserving a room even easier, and breaks down any difficulties which would’ve been hard to understand without translation.
24/7 Customer Support
AI chatbots also provide a 24/7 customer support which means it will reply to you instantly at any time of the day. Whether you’re in a different country around the world with different time zones, AI chatbots will ensure that it will give you answers immediately. They can provide informations like check-in times, facilities, pricings, cancellation policies, etc. You can also request for any special services like airport pick-up, cleaning services, room change, and it will respond to you instantly. Thus, it allows you to have a 24/7 customer support where you can ask for anything at anytime, ensuring the booking process is easy and convenient.
Voice Assistant
Some AI chatbots nowadays also allows voice assistants as it works with siri, alexa, google, etc, to make it even easier for you to book hotels. You can talk to the AI chatbot directly instead of typing which reduces time, especially when you’re outside and busy. It can help you find hotels, check the weather, request for any extra services, find good deals online to make sure your needs are met. Therefore, it changes the way we travel as it is now becoming more accessible to everyone as we can also use a voice assistant to talk to it.
Contactless Check-In & Check-Out
Lastly, with AI chatbot’s newest technologies, some can also enable a self-check-in and digital room keys for you to enter, reducing physical contact with the hotels. You can enter the room without having to wait for the lobby to come and get you. Moreover, guests can require an early check-in and check-out through the AI chatbot and it will register it automatically to the hotels. This helps as it makes everything easier, faster and more convenient for guests to travel.
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